Client Care Charter
Let us help you
Our team of survey advisors understand that buying, selling, improving or renovating a property is a stressful process.
Our survey advisors will:
- listen to your needs
- advise verbally as to your best way forward
- arrange an inspection
In order to provide you with the best service we will:
- Provide a Survey Advisor who will be your single point of contact throughout the project.
- Agree in writing the project objectives, programme and fee.
- Agree in advance any additional costs which may be incurred.
- Provide regular progress reports at agreed intervals.
- Respond promptly to phone calls and other forms of communication.
- Endeavour to complete the project on schedule and within budget.
We believe in offering a high quality, efficient and friendly service to our customers at the right price.
What our customers think of us!
Mr Bennett of Nottingham said "I was very pleased with the service that was provided, I thought that the survey advisor was professional and the engineer who visited site undertook a thorough inspection and provided excellent feedback".
Sally Mollard of Manchester said "I was very pleased with the services received even though it took a little longer than expected but that was due to the bank holiday. I would definitely recommend your services to others".
Patrick Damon of Milton Keynes said "I just had to email you to let you know that I wanted to put in writing what superb service your company gave us and in such a swift manner as requested. In particular your survey advisor was excellent and professional in many ways. The house went through and we will use you in the future on all surveys we need carried out as such service should be rewarded with repeat business. Many thanks for superb service".
